I3A - Instituto de Investigación en Ingeniería de Aragón

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Artificial Intelligence & Robotics in Service Interactions: trends, benefits and challenges (AIRSI 2019)
Monday, 8 July, 2019
The University of Zaragoza and METODO research group are proud to host this workshop Artificial Intelligence & Robotics in Service Interactions: trends, benefits and challenges. AIRSI2019 is for academic researchers and educators as well as practitioners seeking to promote and advance knowledge in the field of artificial intelligence and robotics in service interactions.
 
This workshop will be preparatory for the Special Issue “Automated forms of interaction in services: current trends, benefits and challenges” to be published at The Service Industries Journal in 2020.

The aim of this workshop is to deepen and broaden the current understanding of the use of automated forms of interaction in services (e.g. AI, service robots, chatbots, etc.) by focusing on their effects on value creation, relationship outcomes, customer reactions and other related aspects.

 


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